Social platforms and
to help your brand's visibility
There’s a lot more to managing your company’s social media channels than just posting pretty pictures and running a few ads – when was the last time you thought about community engagement?
While traditional social media marketing focuses on increasing the visibility of your brand to lead the customer to make a purchase decision, community management steps it up a notch by engaging with your community to make it stronger and more meaningful.
What a community manager does:
Responds to queries on public posts
Replies to private messages sent to your page
Joins the conversation in the comments section of posts
Engages with other like-minded accounts & social media influencers in the industry
Uses social listening and analytics tools to find the conversations happening around your brand and industry, helping to inform marketing strategies & larger business decisions.
Why Community Engagement matters:
It attracts new customers
It retains existing customers
It increases brand reputation
No more losing valuable clients you've worked hard to drive to your social platforms because they had to wait days for a response, received an answer that’s not in-line with your company values, or even worse – one that was incorrect!
We are trained writers! Our team have written for newspapers and respected publications
Our marketing background means we understand how to get the message across the right way
We have experience with corporates so we know the importance of a ‘corporate tone’
We will take the time to become champions for your organisation, learning to walk the walk and talk the talk when it comes to speaking fluidly and confidently about your product and services
We will answer questions from your consumers in the right way to bring you more clientele and cement existing relationships!
Why we are amazing at community management: